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All Accounts – Terms and Conditions

To serve you better and mutually benefit from our relationship with you in respect to managing your bookkeeping needs and accounting services, the following terms and conditions are designed to help us help you better.

  1. Before the commencement of any work, we shall transmit to the client the fees involve; the client shall, on satisfaction, sign the letter of engagement just as we shall too.
  2. As a licensed bookkeeping practice certified by the Institute of Certified Bookkeepers, we are regulated under the Money Laundering Regulations 2007 and as such, required to perform Due Diligence on the identity of every client. This shall also be repeated as many times as the contracts expire and are reviewed or renewed. As a responsible organization open to external auditors, we shall keep these Due Diligence reports for a minimum of 6 years as stipulated by the law.
  3. We shall at all times respect the privacy of clients and confidentiality of our transactions with clients. Therefore, we shall at no time disclose the name, address, or email of clients UNLESS instructed to do so by the client.
  4. As a highly professional outfit, we shall compensate for whatever errors that emanates from our end in the case of any (most unlikely, though) by correcting or revising free of charge. However, if the errors are confirmed to be from the client's end, the standard hourly rate quoted in the letter of engagement shall be charged for such corrections or revisions.
  5. We shall endeavor to always keep backups of clients' records in our memory bank at the close of work each day; ensuring that the last three backups are safely stored away. Be that as it may, we shall retain the data of clients, even after the termination of the contract, for a maximum of 6 years.
  6. Records to be kept in our memory bank shall include:
    1. All files provided by client before the start of the contract.
    2. All files relating to the accounts at the beginning of the contract before new data is entered.
    3. All files relating to the accounts at the end of each period - after transactions must have been entered.
  7. Any cancellation of work less than 24 hours before transaction commences shall attract a penalty of 15% of the original fee charged on the letter of engagement.
  8. The timescale of the work by all accounts will be laid down at the time of contract. However, at any point of time, All Accounts, reserves all rights to alter the timescale under exceptional conditions which are a result of natural calamity or not within the control. The client will be notified as soon as possible for the change of schedule and the work assigned to All Accounts will be started as soon as possible.
  9. The cost for the service provided by All Accounts can be monthly or hourly depending on the needs of the clients. Unless stated in the agreement, All Accounts will not charge for the transportation or other sundry costs when the billing is done on an hourly basis. However, for non- hourly basis work, transportation cost for vehicles will be charged after 5 initial miles at 40 p per mile. If public transport is being used, the fare for the same will be paid by the client. For railways, the class travelled in will be standard class.
  10. Unless stated in the agreement between All Accounts and the client, All Accounts will send in invoices either at the end of the month or at the end of the completion of the task (for one time work). The payment is due within 14 days of the issue of the invoice. If All Accounts need to purchase any equipments, or any other materials which is related to the client’s work and will be used for the client’s purpose only, invoices will be sent for the item to be bought by All Accounts for the client and the payment will be made for that by the client. All Accounts will deliver the requisite item to the client on receipt of the payment from the client.
  11. In the episode of closure of the contract, for whatever reason, the client will be answerable for paying all fees due to All Accounts, as well as charges, expenditures and payments incurred by All Accounts on behalf of the client up to and together with any notice period.
  12. The rate for the work and the relevant hourly rates or fixed fee will be outlined in the letter of engagement. Except if not stated in the letter of engagement, the price and/or hourly rates will NOT consist of traveling expenditures for, postage, journeys, or miscellaneous expenses incurred in the course of the work.
  13. If for any reason, All Accounts requires sharing confidential data with the client or any third party, then that will be done by courier or Royal Mail Special Delivery Guaranteed. The clients are also requested to use such means as during any mishaps or leakage of information, All Accounts will not be held liable for loss, damage or theft of any items sent to the client whilst they are going through the postal service.
  14. All Accounts has the rights under the Copyright, Designs and Patents Act 1988, whereby the copyright of any material that is specifically developed for the client due to the agreement or as a part of it will be transmitted to the client when the payment of the item is done after producing invoice.
  15. All Accounts uses modern equipments and modern and up to date software as well as industry standard, reputed virus scanning software. Hence All Accounts will not be liable for loss or damage caused to the client data and privacy due to the computer viruses that remain undetected in the computer.

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